Your enrollment in products, services, or events offered by Admit Master (“We”) is subject to the following Terms & Conditions that govern our relationship with You, our Client. If you purchase our product or service for another person, these Terms and Conditions govern our relationship with both You and the person who will be using our products or services (collectively, “You”).
1. Live Courses (In-person and Online)
Course Repeat Policy
You may repeat the same course free of charge within 12 months of your original course start date. After 12 months, you may repeat the same course for 50% of the current tuition fee. If you register for an individual module of a course, you may repeat the same module for 50% of the current tuition fee.
Since there is a limited number of seats in each class, you must confirm your repeat attendance at least 72 hours before the class. All repeat seats are booked on a first-come, first-served basis and are subject to seat availability.
Free repeat policy applies to live class sessions only. If you have been granted printed course materials, personal tutoring sessions, and/or online study access as part of your original course, you may purchase new printed course materials, additional tutoring hours, and/or extended online study access as necessary.
Course Deferral and Withdrawal Policy
We understand that sometimes your plans may change! You may defer your course once free of charge to a later date within 12 months of your original course start date. All course deferral requests must be made in writing to [email protected] no later than 7 (seven) calendar days before the start date of your course. Additional deferrals will be subject to an administration fee of $200.
If you miss your first scheduled class and don’t advise us in writing to [email protected] no later than 7 (seven) calendar days before the start date of your course, we will assess a $200 administration fee to defer your course to a later date.
Due to the proprietary nature of our materials, our limited class size, the scheduling/booking costs of our instructors and classrooms, and our own administrative costs, we are not able to provide refunds of course fees for any reason. This applies both to deposits and any other payments. Please note that refunds are not issued for course withdrawals, missed class sessions, unused private tutoring hours, or unclaimed online study access.
Course Scheduling Policy
All course times, locations and instructors are subject to change at any time. We will notify you of any changes made to your classes via an email sent to the email address you’ve provided to us during registration. You must check your email account, including Spam folder, frequently prior to the start of your classes as we are not responsible for any missed classes due to a misread or misdirected email.
If, for any reason, your original course is rescheduled by more than 14 (fourteen) calendar days from the course start date indicated on your registration confirmation form, you have an option to:
- transfer your course fee to any future Admit Master course of the same format. If your real exam has been scheduled within 30 days of your original course end date, and needs to be rescheduled due to changes in the course schedule, we will pay your exam rescheduling fees up to US$100.
- switch to a different course format and receive a refund of the difference in course fees (or pay only the difference)
- receive a 100% refund of the course fees you’ve paid with no administration fees
The aforementioned policy applies only to your initial course registration date and does not extend to course repeats or deferrals.
Live courses scheduled to run during Christmas and New Year holidays have a high probability to be cancelled and are exempt from this policy. Refunds for cancelled courses that were scheduled to start in November or December and end in January will not be available, however we will offer you a seat in any available course during the following year.
2. On-Demand Courses (with or without Instructor Coaching)
When you register for an online on-demand course, you will receive access to the online study materials for the duration of time indicated on the registration page. Upon expiration, you may extend your online access for an additional fee. If your online course includes printed study materials, we will contact you to arrange shipping or pickup of these materials prior to activating your online access.
Registrations for online courses are non-refundable. If you wish to evaluate the learning platform before placing an order, please contact us.
At any time within the validity of your online course, you may upgrade to a live course by paying the difference in course fees. In this case, your online access will not be extended, and your course start date for course repeat purposes will be considered the date of activation of your online course.
3. Admissions Consulting Packages
Once you have registered for a School Package, we will schedule your first Goal-Setting Session and will assign an Admissions Consultant who will begin working on your application package.
If you decide that you would prefer to work with another admissions consultant after your first Goal-Setting Session, you may do so prior to any additional work being completed. You will be paired with a new consultant and will not be charged for the initial session with your original consultant.
You may cancel your School Package, or downgrade to a smaller school or hourly package within 7 (seven) calendar days after your first Goal-Setting Session, or within 14 (fourteen) calendar days of registering for a School Package, whichever is earlier. All cancellation or downgrade requests must be made in writing to [email protected]. We will refund the fees you’ve paid, or the difference in fees if you downgrade to a smaller package, less a $200 administration fee.
Hours your consultant(s) have already worked with you for the school(s) you decide to cancel (including the hours spent by the consultant on the first Goal-Setting session) will be deducted from the refund at a rate of $300 per hour. All credit card refunds will be subject to an additional processing fee of 10% of the refunded amount.
Due to the limited capacity of our consultants and our low client-to-consultant ration, we are not able to provide refunds after 7 (seven) calendar days after your first Goal-Setting Session, or after 14 (fourteen) calendar days of registering for a School Package, whichever is earlier, for any reason.
If you are unable to attend a scheduled consulting session, you must give notice to your consultant 24 hours prior to the scheduled meeting time. Late notice or missed appointments will result in the loss of access to that specific service (e.g., mock interview preparation).
Complete School Package consulting registrations are non-transferable and expire after 12 months or after one application cycle, whichever comes first.
4. Hourly Private Tutoring and Admissions Consulting
All hourly tutoring or admissions consulting services require an initial commitment of at least 2 (two) hours. Fees for the first 2 (two) hours are non-refundable, regardless of use. Any additional hours are refundable within 90 (ninety) days from the date of your payment, provided they are unused. All credit card refunds will be subject to an additional processing fee of 10% of the refunded amount.
Duration of each tutoring or consulting session is measured in 15 minute increments. Aggregate time for all hourly services is billed rounded up to the nearest hour. If you purchase a block of hours and decide to use fewer hours, we will recalculate your hourly rate based on the number of hours actually used. If we’ve provided additional study resources as part of your hourly package, we will deduct the cost of these resources from your refund, if they are not included in a smaller hourly package.
If you’re unable to attend a scheduled tutoring or consulting session, you must give notice to your tutor or consultant (with a cc: [email protected]) 24 hours prior to the scheduled meeting time. Late notice will result in the loss of one hour of service. If you fail to attend a scheduled session without giving notice, you will be charged for the entire scheduled duration of your session.
5. Privacy Policy
Information We Collect
We collect information (Personal Data) that you provide to us through the registration process, such as your name, home address, e-mail address, educational background, educational goals and interests. We collect Personal Data from client who attend our events, enroll in our services, use our online resources, work with our tutors and consultants, and/or send us feedback. We may also collect Personal Data from our business partners.
Use of Your Personal Data
We may use your Personal Data in the following ways:
- To fulfill your requests for products and services, such as enrolling you in a course, delivering educational content, or responding to a specific inquiry
- To customize your learning experience for you
- To administer, support, improve and develop our business
- To send you information about Admit Master products or services, and/or additional resources that we believe may be valuable to you
Disclosure of Your Personal Data
We do not share your Personal Data with third parties for their marketing purposes. We may disclose your Personal Data in response to a legal process, to protect our rights, as otherwise required by law, or for the prevention or detection of a crime. If we sell our company or part of it, or our business enters into a joint venture with another business entity, we may disclose your Personal Data to our new business partners or owners who may then provide you with information about their products and services. If we offer events in partnerships with other organizations, we may share your attendance information, related to these events, with these organizations. We may also disclose anonymous data to third parties for market research and other statistical purposes.
Security and Information Retention
We employ security measures to protect your information both online and offline from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. The personal data we obtain from clients allows Admit Master to deliver better services for our clients.
Credit Card information
Admit Master does not see or store your complete credit card information, unless you are enrolled in the payment plan or have provided your credit card for registration over the phone or in person.
6. Payments
Payment Plans
From time to time, we may offer an option to make a partial deposit for enrollment in our courses or other services. When you make a partial deposit, you agree to make a full payment of all fees and applicable taxes prior to starting your course or receiving your service. If you fail to make a full payment prior to starting your course or receiving your service, we will assess a $200 administration fee and you will not be able to start your course or receive your service until you make a full payment.
For live courses, we offer two payment plans:
- Payment Plan 1: Payment of the course deposit in the amount of $500 at the time of registration, and payment of all remaining fees and applicable taxes 7 days before the start of your course. Payment Plan 1 is available to all students and there is no additional fee to enroll in Payment Plan 1.
- Payment Plan 2: Payment of the course deposit in the amount of $500 at the time of registration, payment of 50% of all remaining fees and applicable taxes 7 days before the start of your course, and final payment of all remaining fees and applicable taxes 21 days after the start of your course. There is an administration fee of $50 to enroll in Payment Plan 2. If you choose Payment Plan 2, you will not receive access to the online study materials or tutoring hours that may be included in your course until your course is paid in full. If you fail to make the final payment on time, your enrollment will be suspended, and we will assess a $200 administration fee to reinstate your seat in the program. If you fail to make a payment within 90 (ninety) days of the due date, your course enrollment will be cancelled, and you will need to pay the full course fees to enroll in the program again.
Currency
All Admit Master Test Preparation services (including, but not limited to, classroom courses, online courses, and private tutoring) are billed in the following currencies:
- For clients located in the USA – in U.S. Dollars
- For clients located in Canada – in Canadian Dollars
- For clients located in the Euro area – in Euros
- For clients located in other countries – in U.S. Dollars
All Admit Master Admissions Consulting services are billed in U.S. Dollars. Admissions Consulting clients located in Canada may qualify for at-par rates in Canadian dollars provided the payment is made by a check, bank draft, or electronic funds transfer from a Canadian bank.
Sales Tax
All Admit Master services provided in the Canadian provinces of Ontario, New Brunswick, Nova Scotia, Newfoundland & Labrador, and Prince Edward Island are subject to the HST. Services provided in other Canadian provinces and territories are subject to the GST. Services provided outside of Canada are not subject to a sales tax.
Payment Methods
Admit Master accepts payments by mail, in person, by telephone, or via an Interac Electronic Money Transfer.
Payments could be made in person by Visa, MasterCard, American Express, Interac Debit, Cash, or Money Order. Payments up to $500 and reservations for classroom programs could be made by phone via a credit card. Payments for online courses and payments in US dollars and Euros could be made online.
Payments in Canadian dollars for classroom courses and admissions consulting services could be made by a personal or a company check. Please make the check payable to Admit Master Inc. and write the name of the client on the front in the “Memo” section.
Checks returned due to insufficient funds will be subject to a $50 NSF fee in addition to any fees charged by your bank.
7. General
Transferability
All Admit Master services, including scholarships that we may offer from time to time to select clients based on a random draw, are not transferable. All registrations expire after 12 months, regardless of use.
Terms of Use
Unless otherwise specified, all materials you receive from Admit Master are protected by copyright law and are provided for your exclusive personal and non-commercial use only. You may not enroll in any course or use any product or service for the benefit of any competitor of Admit Master. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from Admit Master without our explicit, prior written permission.
Disclaimer and Limitation of Liability
Programs are provided “as is” and Admit Master disclaims any and all express or implied warranties, including without limitation any implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. In no event shall Admit Master be liable to you for any consequential, special, punitive or incidental damages, even if Admit Master has been informed of the possibility of such damages. In no event will Admit Master’s total liability to you exceed the amounts paid by you for your Program.
Force Majeure
Neither Admit Master nor the Client shall be liable for any failure, cancellation or delay in performance (other than for delay in the payment of money due and payable) to the extent said failures, cancellations or delays are proximately caused by forces beyond that party’s reasonable control and occurring without its fault or negligence, including, but not limited to, the failure of suppliers, subcontractors, and carriers.
Right to Refuse Service
Admit Master is a private company that reserves the right to refuse service to anyone without explanation. If a client is denied service, Admit Master will retain payments for any full or partial services provided and will refund payments for services not provided. All credit card refunds will be subject to a processing fee of 10% of the refunded amount.
Amendments
We reserve the right to amend the Terms & Conditions at any time without prior notice. Our relationship with you, our client, will be governed by the version of the Terms & Conditions in effect at the time of your registration.
Last revised December 30, 2020. If you are an Admit Master client and would like to receive a copy of Terms & Conditions in effect at the time of your registration, please contact us.